Refund policy
Mi-Pod Wholesale Return/Credit Policy – B2B
Policy Effective: October 1st, 2024.
· Damaged Product Checklist for Return
The below items are required in order to process a damaged or defective product:
o Picture of Front of Box
o Picture of the Batch Number/Manufacture Number
o List of flavors
o List quantity of each flavor
· RAZ and Geekbar
o We can no longer honor damages for Raz and Geek Bar due to manufacturer not wanting to honor their damaged products.
· All returns to Mi-Pod Wholesale must be pre-authorized.
If you wish to return merchandise, please contact your sales advisor to obtain a return authorization. Returns without an authorization are not eligible for a refund, credit, or exchange.
· Clearance Items – Non-Refundable
Products purchased while on clearance or marked as final sale are not eligible for refunds, exchanges, or store credits. These items are sold "as-is," and all sales are considered final.
· Merchantable Returns
Items in merchantable condition may be returned to Mi-Pod Wholesale within 90 days of the original invoice date. Merchantable condition will be determined by the distributors ability to return the item to inventory for resale without special preparation, testing, handling, or expense.
· Defective/Damaged Returns
Items that are damaged or defective, DURING SHIPPING, may be returned to Mi-Pod Wholesale within 10 calendar days of the original invoice date.
Customer Returns that are damaged or defective may be returned to Mi-Pod Wholesale within 90 days of the original invoice date.
· Product Warranty
Defective merchandise covered by a manufacturer’s warranty may be eligible for an equal exchange during the warranty period if the defect is determined to be caused by a manufacturing error, design flaw or component failure.
· Unauthorized or Unmerchantable Returns
Customers will not be eligible to receive a credit for returns received without prior authorization or containing items not eligible for return in accordance with this policy.
· Credits and Refunds
Credit for authorized returns will be issued upon receipt of product and verification of return eligibility. Valid returned items credits will be issued at the invoice purchase price.
· Credits will not be issued for the following:
o Shipping Charge
o Shipping Insurance
o Additional items not included on the return authorization
· Quantity Discounts
Mi-Pod Wholesale reserves the right to revoke quantity discounts if the quantity of items returned brings the quantity of purchased items under the discount threshold. This may result in additional charges for the purchased items.
· Billing Disputes
Disputes regarding the accuracy of invoices must be made within 10 calendar days of receipt of an invoice. Invoice corrections will be made upon verification of validity of the dispute. Billing dispute categories are as follows:
o Duplicate Charges
Multiple charge occurring for the same product.
o Product Shortages
Product was invoiced, but not received.
o Product Differences
Product received differs from product invoiced.
o Pricing Discrepancies
Price on the invoice differs from the agreed upon price.
EXAMPLE OF DAMAGE PROCESS IMAGES:
