Frequently Asked Questions

Points & Rewards

How to Earn Points

Points are earned at the rate of 1 Points per $1 Spent. (Ex. Placing a $2,500 order will earn you 2,500 Points)

How to Use your Rewards

Once Logged in, if applicable, you will see a points balance when you either open the Purple Rewards Button, or on your My Account Page, or during Checkout. Use the slider to adjust the amount of points/discount to redeem.

Where are my Redeemed Rewards?

Visit the Purple Rewards Button and select My Rewards to see a list of your previously redeemed rewards. If you decide not to use a discount but have already redeemeed points for a code, the discount will remain VALID here until used.

CREATE AN ACCOUNT

For Brand New Customers

Registering for a Wholesale Purchasing account is Quick & Simple. Follow the Link Here to get started. Once your information is submitted, please allow 24 hours for proper vetting. You may recieve a call from someone on our team to verify or obtain information.

Existing Customers without an Online Account

If you've ordered from Mi-One Brands Wholesale (Formerly SV Distro), you may already have an account. To gain access to this account, follow the Link Here and request an Account Manager.

View Pricing

Pricing on our products will remain hidden across the wholesale site until your account is vetted and approved by our team. If you'd like to expedite this proccess, please call us at 1-800-775-8970

ORDERS & STATUSES

How to Check Order Status

Once you have logged into your account, select the Person-Icon at the top right to visit your My Account Page. Your order previous orders with their statuses will be listed here.

Order Confirmation

An order confirmation is sent via email to the Account-Email address when placing an order. Please check your spam folder for any missed confirmations. Every order has a unique ID included in the email. Also, check your My Account Page to see current and past orders placed.

Paid / Unfulfilled

Your order is successfully placed and is being processed. Please allow 1-3 business days for it to be processed. (There may be delays that could cause a longer processing time such as limited staff due to COVID safety regulations and Holiday seasons.) Our Warehouse is closed on Saturdays and Sundays. To ensure no delays in processing, please make sure to provide all the correct information at the time of order placement

Paid / Fulfilled

Your order has been packed & shipped. You will receive 2 emails with a tracking number from Integrations@mipod.com & wholesale@mipod.com. Please be sure to check your spam folder. If you cannot locate your tracking number, please contact wholesale@mipod.com or call at 1-800-775-8970


If any extra information is needed or problems occur, we will be contacting you as soon as we possibly can. If you have not received a call or email, reach out to us at wholesale@mipod.com or call us at 1-800-775-8970 between 9am-5pm (Arizona Time) Monday-Friday.

SHIPPING

Tracking your Order

You should've received 2 emails from us containing your tracking number. Please check your spam folder. If you cannot locate your tracking number, please contact wholesale@mipod.com.

Shipping Policies


Mi-One Brands Wholesale exclusively ships via FedEx for Online Orders, for P.O Box addresses and other shipping methods, please call 800-775-8970. All orders ship from our warehouse in Phoenix, Arizona. Please allow 24-48 business hours for your Online Orders to be processed.

INTERNATIONAL: Our Online Wholesale does not support International Vendors at the moment. Please call a sales rep to place International Orders.

ORDERS: All orders have a processing time of 24 to 72 hours. However, most orders will be shipped within 48 hours. Mi-One Brands Primarily offers Fedex shipping services on orders. All shipping methods are in business days (Monday-Friday). Orders may also be reviewed to ensure security and accuracy. If your order is under review, you will be contacted within the same day.

Please Note: We do not process orders on weekends and all Federal holidays! Your order will continue processing the following business day

CUT-OFF TIME: Any orders placed after 12:00 PM PST with FedEx shipping methods will not go out until the next business day. All orders are processed Monday-Friday. Currently, we do not offer Sunday delivery. All Shipping methods are in business days (Monday-Friday). Please note that estimated time above reflect the time once a package has been received by the corresponding carrier. All orders may be reviewed for accuracy and security. Tracking is available through the Carrier's website.

FILE A CLAIM: FEDEX® Call 1-800-463-3339 (1-800-GoFedEx) to file a claim

LOST OR DAMAGED SHIPMENTS: We want to ensure excellent customer satisfaction and quality product delivered in a timely manner. In the event you have a question about your order, feel free to call us at 1-800-775-8970 or email us at wholesale@mipod.com

LOST OR STOLEN PACKAGES: In the event your package is lost or stolen please contact our Customer Support team with your order number readily available. A Customer Service Agent will be able to assist you with possibly reordering your package at no charge to you.

DAMAGED PACKAGE DURING TRANSIT: If your package arrives to you and your goods are damaged, immediately take a picture of the items and the invoice included in your package. To better accommodate you; please send our Wholesale Support Team an email with the pictures of the package included and we will reorder the damaged items for you.

WRONG SHIPPING ADDRESS PROVIDED: You must contact us before the order has shipped. Please call your account manager or reach out to us at 1-800-775-8970

CAREERS

We are always looking for hardworking and great additions for our growing team! Send your resume to careers@mipod.com.