Frequently Asked Questions
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POINTS & REWARDS
HOW TO EARN POINTS
Points are earned at the rate of 1 Points per $1 Spent. (Ex. Placing a $2,500 order will earn you 2,500 Points) All reward points are automatically added upon placing your order online.
HOW TO USE YOUR REWARDS
Once Logged in, if applicable, you will see a reward points Dropdown Menu while Checking Out. Simply select the Reward you'd like to apply to the order, and the points will automatically be deducted from your account upon placing your order.
WHERE CAN I SEE MY POINTS?
Visit the link below to visit our Rewards page. Here you can find your Point Balance, ways to earn points, and even more ways to spend on rewards.More about Points & Rewards
CREATE AN ACCOUNT
FOR BRAND NEW CUSTOMERS
Registering for a wholesale purchasing account is quick & simple. Follow the link below to get started. once your information is submitted, please allow 24 hours for proper vetting. You may receive a call from someone on our team to verify or obtain information.New Account
EXISTING CUSTOMERS WITHOUT AN ONLINE ACCOUNT
If you've ordered from Mi-One Brands Wholesale (Formerly SV Distro), you may already have an account. To gain access to this account, follow the Link Here and request an Account Manager.Request Online Account
APPROVAL / VIEW PRICING
Pricing on our products will remain hidden across the wholesale site until your account is vetted and approved by our team. If you'd like to expedite this process, please call us at 1-800-775-8970 to get your account set up today. (Make sure you have submitted the proper tax documents to make the Approval Process faster.)
ORDERS & STATUSES
HOW TO CHECK ORDER STATUS
Once you have logged into your account, select the Account Icon at the top right to visit your My Account Page. Your order previous orders with their statuses will be listed here.
Order Confirmations are sent via email to the Account-Email address when placing an order. Please check your spam folder for any missed confirmations. Every order has a unique ID included in the email. Also, check your My Account Page to see current and past orders placed.
PAID & UNFULFILLED
Your order is successfully placed and is being processed. Please allow 1-3 business days for it to be processed. (There may be delays that could cause a longer processing time such as limited staff due to COVID safety regulations and Holiday seasons.) Our Warehouse is closed on Saturdays and Sundays. To ensure no delays in processing, please make sure to provide all the correct information at the time of order placement
PAID & FULFILLED
Your order has been packed & shipped. You will receive 2 emails with tracking numbers from Integrations@mipod.com & firstname.lastname@example.org. Please be sure to check your spam folder. If you cannot locate your tracking number, please contact email@example.com or call at
If any extra information is needed or problems occur, we will be contacting you as soon as we possibly can. If you have not received a call or email, reach out to us at firstname.lastname@example.org or call us at 1-800-775-8970 between 9am-5pm (Arizona Time) Monday-Friday.
TRACKING YOUR ORDER
INTERNATIONAL: We do not offer international. Orders placed with international shipping will be canceled and refunded. International Customers may call for help with finding a local-distributor.
ORDERS: All orders have a processing time of 24 to 72 business hours. However, most orders will be shipped within 48 hours. Orders will ship via USPS with signature required upon delivery with photo ID showing 21 and up per Federal Laws. All shipping methods are in business days (Monday-Friday). Orders may also be reviewed to ensure security and accuracy. If your order is under review, you will be contacted within the same day.
Please Note: We do not process orders on weekends and all Federal holidays! Your order will continue processing the following business day.
USPS: According to the United States Postal Service, ship times can be anywhere from 2-8 business days. Customers that live closer to our Phoenix, AZ warehouse will probably receive packages quicker than others. Please keep in mind that tracking information may not be updated for 48 hours. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of MI-One Brands. USPS Phone number is 1-800-275-8777 and can be contact through the USPS website.
LOST OR STOLEN SHIPMENTS: We want to ensure excellent customer satisfaction and quality products delivered in a timely manner. We do know that things happen from time to time, that is why we now have Route insurance. In the event you did not pay for Route Insurance, feel free to call us at 1-800-775-8970 or email us at email@example.com
Marked As Delivered (Stolen)
- Issues can be approved no earlier than 3 and no later than 15 days from when it was marked delivered
- Orders over $500 USD require a police report
Stuck In Transit (Lost)
- Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date
- File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.
What if my order never arrives or is stolen?
- To protect your order against loss or theft, add Route package protection at checkout.
- When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
What if my order is damaged?
- To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout.
- When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
- If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at Support@Mipod.com and we will be happy to work with you to remedy the situation.
How do I file a shipping issue for my lost, stolen or damaged order?
- If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
- You can also file a shipping issue on Route’s app or via the web here https://claims.route.com/
Does Route Protect cover stolen items?
- Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.
What are Route’s terms and conditions?
- Route’s terms and conditions are listed here: https://route.com/terms-and-conditions
Is Route a licensed insurance company?
- Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.
DAMAGED PACKAGE DURING TRANSIT: If your package arrives to you and your goods are damaged, immediately take a picture of the items and the invoice included in your package. To better accommodate you; please send our Customer Support Team an email with the pictures of the package included and we will reorder the damaged items for you.
EXCHANGES & REFUND POLICY: If there is an issue with your purchase at mipodwholesale.com , you can call or email us, and we'll guide you through our processes. Returns must be done within 30 days from the date you purchased it.
REFUNDS: Once the product is received, we will issue you a refund back to the card used in the original order, minus a 15% restocking fee. We highly suggest adding insurance to your package when shipping back to us.
REFUND/EXCHANGE RESTRICTIONS: Unfortunately, there are certain items we can’t accept as a return due to FDA Regulation.
- Opened and used juice.
- Products that were not purchased on mipodwholesale.com
- Opened and used devices/accessories.
- Shipping Fees
You will be responsible for shipping the product back to us.
When the returned items are received, a customer service representative will give you a call to clarify what items you would like to exchange for and place your order with you over the phone. You will only be responsible for the remaining amount of an item that is not of equal value. Standard shipping fee will be applied to all orders less than $80.
Mi-One Brands Return Mailing:
4908 E McDowell Road
Phoenix, Arizona 85008
We are always looking for hardworking and great additions for our growing team! Visit the link below to browse various career opportunities with Mi-One Brands & Mi-Pod Wholesale!Visit Careers
Our marketing team creates digital assets for most of our carried product lines. Visit the link below to find our collection of readily-available Product Images, UPC Codes, POS materials and more.Visit Digital Downloads
Stay up to Date
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Get Listed on the Retail Store Locator
Drive foot traffic to your store locations with our retail store locator on Mipod.com. Vendors of Mi-Pod & VaporLax products can fill out this form to be added to our list of Retail Vendors.Submit a Location
See our Latest Vape News
B2B Vape News, trends, events, comparisons, reviews, and product information. Browse our collection of vape-related blog posts to learn more about our industry.View Blog
Interested in New Products?
Offering new products in your stores can bring in tons of sales for your business. Visit the link below and submit a 'Request a Sample' form for New Products you may be interested in.Request a Sample
Mi-One Brands & PACT Act
Mi-One Brands is dedicated to meeting/fulfilling regulations in the regions we do business in. Due to the recent PACT Act regulations, we must now require Tax Documents from all of our vendors. You can view/edit/update your Tax Documents from the bottom of your Account page.Submit Licenses
Want to see the Entire Catalog?
Visit the link below to visit our Online Catalog page. Here you can view & download a version of our latest Mi-pod Wholesale product catalog. *Prices are not listedView Catalog
Contact Our Team
If we haven't answered your questions on this page (or have missed something altogether) please do not hesitate to reach out to our Team. Visit the link or use one of the contact methods listed below.Contact Us